Knowledge Marketplace
My First Million

My First Million

The best business ideas come from noticing what's working and doing it better, faster, or for a different audience.

Back to Tactics
Word-of-Mouth Social Media

Create shareable 'weird' moments that generate organic social content

Why It Works

People share experiences that make them look interesting or that their friends wouldn't expect. Weird/unique moments provide social currency

Prerequisites

Genuinely unique customer experience elementsPermission/encouragement for customers to document experienceStaff trained to facilitate memorable moments

How to Execute

1

Design specific moments intended to be photographed/shared

2

Train staff to offer to take photos during memorable moments

3

Create branded hashtags and social media encouragement

4

Monitor and engage with customer social posts

When It Fails

When weird elements feel forced or inauthentic, when experience is genuinely bad despite unique elements, when target audience doesn't use social media actively

Real Example

Restaurant where servers perform personalized songs for birthday customers, leading to viral TikTok videos and organic reach to millions