My First Million
The best business ideas come from noticing what's working and doing it better, faster, or for a different audience.
“Just because you've been heard doesn't mean you feel heard”
What It Means
Understanding someone intellectually is different from making them feel emotionally understood
Why It Matters
The feeling of being understood creates neurochemical bonding and trust that mere comprehension doesn't
When It's True
In all human relationships and communications, especially emotional or high-stakes situations
When It's Risky
When dealing with purely logical or transactional interactions where emotional connection isn't relevant
How to Apply
Focus on demonstrating understanding rather than just having understanding
Use tactical empathy to make people feel heard
Pay attention to emotional state, not just factual content
Example Scenario
“A team member explains a technical problem. Instead of just saying 'I understand the issue,' acknowledge 'That must be incredibly frustrating to have the solution in mind but hit these technical roadblocks.'”