My First Million
The best business ideas come from noticing what's working and doing it better, faster, or for a different audience.
“I hear you we agree already working on it”
What It Means
Perfect customer service response that acknowledges the problem, shows alignment, and indicates action without over-promising
Why It Matters
This response pattern builds trust and buys time while actually solving problems, leading to customer loyalty
When It's True
When you genuinely plan to solve the customer's problem and have the capability to do so
When It's Risky
When you don't actually plan to prioritize the fix or are just saying what customers want to hear
How to Apply
Listen to customer complaint completely
Acknowledge their pain point genuinely
Confirm you understand the need
Indicate timeline without over-promising
Follow up with actual solutions
Example Scenario
“SaaS customer complains about missing feature. Instead of defending current product or making empty promises, founder acknowledges the need, explains it's on roadmap, offers temporary workaround, and delivers feature ahead of schedule.”