My First Million
The best business ideas come from noticing what's working and doing it better, faster, or for a different audience.
Good Agent vs Bad Agent Decision Rule
Quickly assess whether a customer service representative can actually help you, and hang up immediately if they can't
Decision Rule
Within first 2-3 minutes, determine if agent understands your problem and has authority to solve it. If not, politely end call and try again
How It Works
Saves time by avoiding dead-end conversations and increases chance of reaching someone who can actually help
Failure Modes
Being too quick to judge agent capabilities
Not giving agent chance to escalate or find solution
Burning through multiple agents without clear ask
Example Decision
“Calling Schwab to get special ATM withdrawal limits - if first agent says 'impossible,' hang up and call again until finding agent who understands business use case”